How do I export a Service Desk project from our test environment and use as a template to set up the Help Desk project in production.
I need all the schema's, custom fields, workflow, and structure, but do not want any of the data, (i.e. User, ticket info, etc)?
Can this be done with the 'Out of the Box' software without needing to purchase an Add-in?
I don't think there is a simple "export/import" feature for project setup.
You can't clone or copy a project without an add-on.
You could create a new service desk project and then manually associate it to everything you set up in the existing project, but it will be easy to miss or break something.
Will be interested to hear what others have to say on this..
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs