how do i add developers with jira licenses to jira service desk as collaborators?

I don't have a people tab, just "customers". no option to add collaborators. 

i'm on jira cloud. 

I have added all developers as customers to give them the possibility to report bugs through the service desk

1 answer

0 votes
Jack Brickey Community Champion May 10, 2017

Andreas, start here - https://confluence.atlassian.com/servicedeskcloud/editing-and-collaborating-on-issues-780868235.html

In my case I have updated permissions to include a Group that I defined in JSW for specific user I wanted to have as collaborators. This allows me to control which JSW user can view dashboard, comment on issues, etc.

observer.jpg

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

240 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot