how do I sync issues from jira service desk to jira so that developers can work on them

1. my users reports bugs in service desk

2. my agents confirms and prioritized the bugs in service desk

3. now I want to move the bug to the jira backlog so that we can plan it in a sprint and fix it. once it's fixed I want the user who reported the bug to be notified

I'm on jira cloud.

I've figured out how to do 1 & 2. How do I do 3?

1 answer

This widget could not be displayed.
Jack Brickey Community Champion May 10, 2017

Andreas,

You can Move the issue from JSD to JSW if you want but then the Customer will loose sight of it. In my world I maintain the JSD ticket so that the agent can maintain insight into the progress of the JSW issues and communicate to the Customer as required. You may want to read my response to the following topic for more on this - https://community.atlassian.com/t5/JIRA-Service-Desk-questions/How-to-create-a-JIRA-issue-from-a-Service-Desk-Ticket-and-have/qaq-p/122147/comment-id/4795#M4795

Let me know if I'm off topic here or if there are further questions.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

9,631 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you