how do I sync issues from jira service desk to jira so that developers can work on them

1. my users reports bugs in service desk

2. my agents confirms and prioritized the bugs in service desk

3. now I want to move the bug to the jira backlog so that we can plan it in a sprint and fix it. once it's fixed I want the user who reported the bug to be notified

I'm on jira cloud.

I've figured out how to do 1 & 2. How do I do 3?

1 answer

0 vote
Jack Brickey Community Champion May 10, 2017

Andreas,

You can Move the issue from JSD to JSW if you want but then the Customer will loose sight of it. In my world I maintain the JSD ticket so that the agent can maintain insight into the progress of the JSW issues and communicate to the Customer as required. You may want to read my response to the following topic for more on this - https://community.atlassian.com/t5/JIRA-Service-Desk-questions/How-to-create-a-JIRA-issue-from-a-Service-Desk-Ticket-and-have/qaq-p/122147/comment-id/4795#M4795

Let me know if I'm off topic here or if there are further questions.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

792 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you