You will have to either use the Service Desk queues or use the JIRA built-in search to find out the tickets raised via service desk.
For the built-in search, you can use the basic search or advanced search (JQL) as you would do with a standard JIRA ticket.
In short, a service desk ticket is pretty much the same as a standard JIRA ticket if you take away the special capabilities like SLAs, queues etc.
ah, I don't have enough karma to delete this request. I found search under projects but not within service desk. It does allow simple searching if you switch from advanced to basic
ah I'm slowly figuring out how to use answers and JIRA. Thanks for putting up with my noob questions. I basically just needed to view the queue in a different way and turn off advanced search.
This is actually a valid question. The standard JIRA search is bad for 2 reasons:
Have raised: https://jira.atlassian.com/browse/JSD-3952
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
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