Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

how can i report on custom field values in service desk?

natalie gamboa
natalie gamboa April 19, 2018

I need to be able to generate ad hoc reports that return all issues/incidents w a particular value, such as location = New York....currently there seems to be no way to do this.

Answer
Watch
Like Meg Holbrook likes this
838 views

2 answers

0 votes
Meg Holbrook
Meg Holbrook
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
April 19, 2018

Hi Natalie!

I have found the stock JIRA service desk reports to be extremely limiting. 

I recommend an addon such as All-In-One reports. There are certainly ways to report on custom fields as Mohammed mentioned above, but overall I have found much more flexibility in third party reporting. 

Reply
0 votes
M Amine
M Amine
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
April 19, 2018

Hi Natalie,

Yes you can. Just use gadgets on a dashboard. (most of gadgets are based on filters and you can choose the info that you want in the filter). 

Do you have a special report in mind? is it time-series? ...

cheers

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events