Hi @Casey Chien ,
Currently, on Jira Cloud, it's not possible to remove signatures from emails.
The documentation that you mentioned is for Jira Server and the configuration does not apply to Cloud.
We have a feature request suggesting the implementation of such ability:
Please, click on the vote and watch to receive updates about the feature.
hi @Casey Chien
For Jira Server, I would recommend starting with this KB: How to Strip the Old Reply Data from Incoming Email When Using Outlook
However, if you are using Jira Service Desk in Cloud, you cannot follow those steps. Instead of Cloud, it might help to use a 3rd party plugin such as the Jira Enterprise Mail Handler plugin. They appear to have documentation on how you can configure their plugin to do this in JEMH Documentation: Remove Signature Text and Images
You could probably also use this plugin method for Server as well since it appears this vendor does have a server version of this plugin.
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