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how can i make visible issues from customer portal when channel = JIRA

We are preparing to go live with Service Desk, and we are preparing the data recovery from an external Bug Tracker. The way we chose is using a csv file.
We are facing this problem: retrieved data are not visible fron customer Portal. I imagine this come from the parameter Channel = Jira, present in the recovered issues.
Let me know if you need some more informations.

Thks

2 answers

1 accepted

1 vote
Answer accepted

Hello Laura,

I think you forgot the issues match. When you open a ticket from JIRA you need put the customer request type.

image2016-6-4 3:3:35.png

If the Customer Request Type is NO MATCH, THEN the customer can't see the ticket.

Regards.

you can use JIRA automation plugin.

Look here https://jira.atlassian.com/browse/JSD-42

 

 

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