It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

how can i make visible issues from customer portal when channel = JIRA

We are preparing to go live with Service Desk, and we are preparing the data recovery from an external Bug Tracker. The way we chose is using a csv file.
We are facing this problem: retrieved data are not visible fron customer Portal. I imagine this come from the parameter Channel = Jira, present in the recovered issues.
Let me know if you need some more informations.

Thks

2 answers

1 accepted

1 vote
Answer accepted

Hello Laura,

I think you forgot the issues match. When you open a ticket from JIRA you need put the customer request type.

image2016-6-4 3:3:35.png

If the Customer Request Type is NO MATCH, THEN the customer can't see the ticket.

Regards.

you can use JIRA automation plugin.

Look here https://jira.atlassian.com/browse/JSD-42

 

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

283 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you