how can i identify update ticket event in automation

i want to get the update ticket event (generic one) rather update each and every component of ticket.

How can i Do that.

1 answer

1 accepted

1 votes
Susan Hauth Community Champion Jan 12, 2018

Hi Kalpa,

In Service Desk Automation, you are restricted to only the options that are presented.   Since "updated" isn't among the list you will have to be more creative.  You can choose a comment added, or a status change which is about as close as you will get to the update.

What is your use case?

Susan

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