You can't grant customers permissions to edit their own requests. They only have the option to comment or add attachments. If they need to edit their request, they can add a comment to the agent and he can do it on their behalf.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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