Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

how can I assign my own permission type to "Service Desk Customer - Portal Access" security type Edited

I created a new permission type but when I try to assign it to "Service Desk Customer - Portal Access", Jira show me this :  
“This combination of permissions and people just won’t work” 

How can I fix thisScreenshot 2019-08-29 at 11.52.13.png

1 answer

0 votes

Hi Alberto,

Thank you for reaching out to Atlassian Community!
When we try to add some permission and it shows this message is because it only works for agents and admins and not for customers.
You can find more details about each permission on the documentation below:
- Overview of Jira Cloud permissions

Regards,
Angélica

Thanks Angélica, 

I think this behavior is right when we talk about Jira permissions (by default), but it should change when this is our custom permission.  Because it doesn't make sense to create an unassignable permission  for customer.

I reviewed the code of JSD and nowadays is impossible to do this.

 

Thanks

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

133 views 1 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you