hi I can not install service desk 1.2.7 or 1.2.5 in jira 6.1.4 ,help me pls :(

2014-11-23 13:48:02,159 UpmAsynchronousTaskManager:thread-1 ERROR nabovati 786x81x4 31g7ew 127.0.0.1 /rest/plugins/1.0/available/featured [upm.manager.install.ObrPluginInstallHandler] OBR resolver has 1 unsatisfied requirements for installing plugin.214373321878010752.jira-servicedesk-1.2.7.obr
2014-11-23 13:48:02,159 UpmAsynchronousTaskManager:thread-1 ERROR nabovati 786x81x4 31g7ew 127.0.0.1 /rest/plugins/1.0/available/featured [upm.manager.install.ObrPluginInstallHandler] Unsatisfied requirement: (&(package=com.atlassian.license)(version>=2.2.2)(!(version>=4.0.0)))
2014-11-23 13:48:02,159 UpmAsynchronousTaskManager:thread-1 WARN nabovati 786x81x4 31g7ew 127.0.0.1 /rest/plugins/1.0/available/featured [atlassian.upm.manager.PluginInstallationServiceImpl] Plugin installation failed: Failed to resolve plugin dependencies within OBR [plugin.214373321878010752.jira-servicedesk-1.2.7.obr]. Please see the logs for more detailed information.
2014-11-23 13:48:02,159 UpmAsynchronousTaskManager:thread-1 ERROR nabovati 786x81x4 31g7ew 127.0.0.1 /rest/plugins/1.0/available/featured [atlassian.upm.manager.PluginInstaller] Failed to install plugin 'JIRA Service Desk': Failed to resolve plugin dependencies within OBR [plugin.214373321878010752.jira-servicedesk-1.2.7.obr]. Please see the logs for more detailed information.

1 answer

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You will need to look at the logs more - this isn't enough for us to diagnose it.

hi Nic Brough All errors are displayed in the log . the path jira_home/ log/ atlassian-jira.log Another is to check the logs ? tanx

That's what it says - look at the logs. There really isn't enough here to say what's wrong, other than you're missing a dependency - look at the whole log around startup to see if there are errors loading things.

error start jira time ... 2014-11-23 18:14:50,993 localhost-startStop-1 ERROR [plugin.osgi.factory.OsgiPlugin] Detected an error (BundleException) enabling the plugin 'com.atlassian.servicedesk' : Unresolved constraint in bundle com.atlassian.servicedesk [117]: Unable to resolve 117.0: missing requirement [117.0] package; (package=com.atlassian.jira.plugins.workinghours.api.calculator) [caused by: Unable to resolve 88.0: missing requirement [88.0] package; (&(package=com.atlassian.license)(version>=2.2.2)(!(version>=4.0.0)))]. This error usually occurs when your plugin imports a package from another bundle with a specific version constraint and either the bundle providing that package doesn't meet those version constraints, or there is no bundle available that provides the specified package. For more details on how to fix this, see https://developer.atlassian.com/x/mQAN 2014-11-23 18:14:50,993 localhost-startStop-1 WARN [plugin.osgi.factory.OsgiPlugin] Unable to enable plugin 'com.atlassian.servicedesk' 2014-11-23 18:14:50,993 localhost-startStop-1 WARN [plugin.osgi.factory.OsgiPlugin] Because of this exception com.atlassian.plugin.osgi.container.OsgiContainerException: Cannot start plugin: com.atlassian.servicedesk at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:483) at com.atlassian.plugin.impl.AbstractPlugin.enable(AbstractPlugin.java:273) at com.atlassian.plugin.manager.PluginEnabler.actualEnable(PluginEnabler.java:116) at com.atlassian.plugin.manager.PluginEnabler.enable(PluginEnabler.java:101) at com.atlassian.plugin.manager.DefaultPluginManager.addPlugins(DefaultPluginManager.java:809) at com.atlassian.plugin.manager.DefaultPluginManager.init(DefaultPluginManager.java:245) at com.atlassian.jira.plugin.JiraPluginManager.start(JiraPluginManager.java:81) at com.atlassian.jira.ComponentManager$PluginSystem.start(ComponentManager.java:684) at com.atlassian.jira.ComponentManager.startJIRA(ComponentManager.java:216) at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:210) at com.atlassian.jira.ComponentManager.start(ComponentManager.java:195) at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:23) at com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:126) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:315) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:209) at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:114) at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:30) at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:77) at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:34) at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:72) at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:54) <+5> (StandardContext.java:4791) (StandardContext.java:5285) (LifecycleBase.java:150) (ContainerBase.java:1559) (ContainerBase.java:1549) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) at java.lang.Thread.run(Thread.java:662) Caused by: org.osgi.framework.BundleException: Unresolved constraint in bundle com.atlassian.servicedesk [117]: Unable to resolve 117.0: missing requirement [117.0] package; (package=com.atlassian.jira.plugins.workinghours.api.calculator) [caused by: Unable to resolve 88.0: missing requirement [88.0] package; (&(package=com.atlassian.license)(version>=2.2.2)(!(version>=4.0.0)))] at org.apache.felix.framework.Felix.resolveBundle(Felix.java:3409) at org.apache.felix.framework.Felix.startBundle(Felix.java:1709) at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:905) at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:892) at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:459) 2014-11-23 18:14:56,625 FelixDispatchQueue ERROR [osgi.container.felix.FelixOsgiContainerManager] Framework error in bundle com.atlassian.servicedesk org.osgi.framework.BundleException: Unresolved constraint in bundle com.atlassian.servicedesk [117]: Unable to resolve 117.0: missing requirement [117.0] package; (package=com.atlassian.jira.plugins.workinghours.api.calculator) [caused by: Unable to resolve 88.0: missing requirement [88.0] package; (&(package=com.atlassian.license)(version>=2.2.2)(!(version>=4.0.0)))] at org.apache.felix.framework.Felix.resolveBundle(Felix.java:3409) at org.apache.felix.framework.Felix.loadBundleClass(Felix.java:1584) at org.apache.felix.framework.BundleImpl.loadClass(BundleImpl.java:887) at com.atlassian.plugin.osgi.util.BundleClassLoaderAccessor$BundleClassLoader.findClass(BundleClassLoaderAccessor.java:69) at java.lang.ClassLoader.loadClass(ClassLoader.java:306) at java.lang.ClassLoader.loadClass(ClassLoader.java:247) at com.atlassian.jira.plugin.DefaultComponentClassManager.loadClassEvenIfNotEnabled(DefaultComponentClassManager.java:179) at com.atlassian.jira.plugin.DefaultComponentClassManager.loadClass(DefaultComponentClassManager.java:167) at com.atlassian.jira.plugins.mail.extensions.MessageHandlerModuleDescriptor.init(MessageHandlerModuleDescriptor.java:88) at com.atlassian.plugin.osgi.factory.UnrecognizedModuleDescriptorServiceTrackerCustomizer.canFactoryResolveUnrecognizedDescriptor(UnrecognizedModuleDescriptorServiceTrackerCustomizer.java:85) at com.atlassian.plugin.osgi.factory.UnrecognizedModuleDescriptorServiceTrackerCustomizer.addingService(UnrecognizedModuleDescriptorServiceTrackerCustomizer.java:54) at org.osgi.util.tracker.ServiceTracker$Tracked.customizerAdding(ServiceTracker.java:896) at org.osgi.util.tracker.AbstractTracked.trackAdding(AbstractTracked.java:261) at org.osgi.util.tracker.AbstractTracked.trackInitial(AbstractTracked.java:184) at org.osgi.util.tracker.ServiceTracker.open(ServiceTracker.java:339) at org.osgi.util.tracker.ServiceTracker.open(ServiceTracker.java:273) at com.atlassian.plugin.osgi.factory.OsgiPluginInstalledHelper.onEnable(OsgiPluginInstalledHelper.java:91) at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:461) at com.atlassian.plugin.impl.AbstractPlugin.enable(AbstractPlugin.java:273) at com.atlassian.plugin.manager.PluginEnabler.actualEnable(PluginEnabler.java:116) at com.atlassian.plugin.manager.PluginEnabler.enable(PluginEnabler.java:101) at com.atlassian.plugin.manager.DefaultPluginManager.addPlugins(DefaultPluginManager.java:809) at com.atlassian.plugin.manager.DefaultPluginManager.init(DefaultPluginManager.java:245) at com.atlassian.jira.plugin.JiraPluginManager.start(JiraPluginManager.java:81) at com.atlassian.jira.ComponentManager$PluginSystem.start(ComponentManager.java:684) at com.atlassian.jira.ComponentManager.startJIRA(ComponentManager.java:216) at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:210) at com.atlassian.jira.ComponentManager.start(ComponentManager.java:195) at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:23) at com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:126) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:315) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:209) at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:114) at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:30) at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:77) at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:34) at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:72) at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:54) <+5> (StandardContext.java:4791) (StandardContext.java:5285) (LifecycleBase.java:150) (ContainerBase.java:1559) (ContainerBase.java:1549) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) at java.lang.Thread.run(Thread.java:662) 2014-11-23 18:14:57,421 FelixDispatchQueue ERROR [osgi.container.felix.FelixOsgiContainerManager] Framework error in bundle com.atlassian.jira.plugins.workinghours org.osgi.framework.BundleException: Unresolved constraint in bundle com.atlassian.jira.plugins.workinghours [88]: Unable to resolve 88.0: missing requirement [88.0] package; (&(package=com.atlassian.license)(version>=2.2.2)(!(version>=4.0.0))) at org.apache.felix.framework.Felix.resolveBundle(Felix.java:3409) at org.apache.felix.framework.Felix.loadBundleClass(Felix.java:1584) at org.apache.felix.framework.BundleImpl.loadClass(BundleImpl.java:887) at com.atlassian.plugin.osgi.util.BundleClassLoaderAccessor$BundleClassLoader.findClass(BundleClassLoaderAccessor.java:69) at java.lang.ClassLoader.loadClass(ClassLoader.java:306) at java.lang.ClassLoader.loadClass(ClassLoader.java:247) at com.atlassian.jira.plugin.DefaultComponentClassManager.loadClassEvenIfNotEnabled(DefaultComponentClassManager.java:179) at com.atlassian.jira.plugin.DefaultComponentClassManager.loadClass(DefaultComponentClassManager.java:167) at com.atlassian.jira.plugins.mail.extensions.MessageHandlerModuleDescriptor.init(MessageHandlerModuleDescriptor.java:88) at com.atlassian.plugin.osgi.factory.UnrecognizedModuleDescriptorServiceTrackerCustomizer.canFactoryResolveUnrecognizedDescriptor(UnrecognizedModuleDescriptorServiceTrackerCustomizer.java:85) at com.atlassian.plugin.osgi.factory.UnrecognizedModuleDescriptorServiceTrackerCustomizer.addingService(UnrecognizedModuleDescriptorServiceTrackerCustomizer.java:54) at org.osgi.util.tracker.ServiceTracker$Tracked.customizerAdding(ServiceTracker.java:896) at org.osgi.util.tracker.AbstractTracked.trackAdding(AbstractTracked.java:261) at org.osgi.util.tracker.AbstractTracked.trackInitial(AbstractTracked.java:184) at org.osgi.util.tracker.ServiceTracker.open(ServiceTracker.java:339) at org.osgi.util.tracker.ServiceTracker.open(ServiceTracker.java:273) at com.atlassian.plugin.osgi.factory.OsgiPluginInstalledHelper.onEnable(OsgiPluginInstalledHelper.java:91) at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:461) at com.atlassian.plugin.impl.AbstractPlugin.enable(AbstractPlugin.java:273) at com.atlassian.plugin.manager.PluginEnabler.actualEnable(PluginEnabler.java:116) at com.atlassian.plugin.manager.PluginEnabler.enable(PluginEnabler.java:101) at com.atlassian.plugin.manager.DefaultPluginManager.addPlugins(DefaultPluginManager.java:809) at com.atlassian.plugin.manager.DefaultPluginManager.init(DefaultPluginManager.java:245) at com.atlassian.jira.plugin.JiraPluginManager.start(JiraPluginManager.java:81) at com.atlassian.jira.ComponentManager$PluginSystem.start(ComponentManager.java:684) at com.atlassian.jira.ComponentManager.startJIRA(ComponentManager.java:216) at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:210) at com.atlassian.jira.ComponentManager.start(ComponentManager.java:195) at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:23) at com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:126) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:315) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:209) at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:114) at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:30) at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:77) at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:34) at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:72) at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:54) <+5> (StandardContext.java:4791) (StandardContext.java:5285) (LifecycleBase.java:150) (ContainerBase.java:1559) (ContainerBase.java:1549) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)

Hmm. That looks like there is something iffy in your database driver. Two things to do next: 1. Confirm you have the right versions of everything You've told us which JIRA and which Service Desk addon you are using, those are fine. What type and version of Java are you using (e.g. openjdk 1.6, Sun 1.7_44, etc) What version of the database driver have you got (I'd ask what type of database it is too, but if you can identify the driver, that will tell us) 2. Can you try clearing your plugin cache? Stop JIRA Clear all contents of JIRA-HOME/plugins/.osgi-plugins Clear all contents of JIRA-HOME/plugins/.bundled-plugins Start JIRA again. (When I say "clear", the best thing to do is move all files in the directories to somewhere safe outside the installation. You need to leave the directories there, just empty)

tanx for answer ... My second proposed method did not solve the problem :( Java Version = 1.6.0_34 64bit Database Version : MySQL - 5.5.24 64bit Database Driver : MySQL Connector Java - mysql-connector-java-5.1.33 windows 2008 r2 64bit and error when stop jira ... 2014-11-24 12:52:41,085 Timer-2 INFO [jira.plugins.monitor.MonitoringScheduler] Unscheduling metrics collector... 2014-11-24 12:52:41,085 Timer-2 INFO [jira.plugins.monitor.MonitorLauncher] Stopped JIRA monitoring 2014-11-24 12:52:44,969 localhost-startStop-2 ERROR [osgi.container.felix.FelixOsgiContainerManager] JarContent: Unable to read bytes. java.lang.IllegalStateException: zip file closed at java.util.zip.ZipFile.ensureOpen(ZipFile.java:415) at java.util.zip.ZipFile.getEntry(ZipFile.java:160) at java.util.jar.JarFile.getEntry(JarFile.java:208) at org.apache.felix.framework.util.JarFileX.getEntry(JarFileX.java:61) at org.apache.felix.framework.cache.JarContent.getEntryAsBytes(JarContent.java:120) at org.apache.felix.framework.ModuleImpl$ModuleClassLoader.findClass(ModuleImpl.java:1738) at org.apache.felix.framework.ModuleImpl.findClassOrResourceByDelegation(ModuleImpl.java:716) at org.apache.felix.framework.ModuleImpl.access$200(ModuleImpl.java:73) at org.apache.felix.framework.ModuleImpl$ModuleClassLoader.loadClass(ModuleImpl.java:1690) at java.lang.ClassLoader.loadClass(ClassLoader.java:247) at java.lang.Class.getDeclaringClass(Native Method) at java.lang.Class.getEnclosingClass(Class.java:1085) at java.lang.Class.getCanonicalName(Class.java:1169) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.getPrettyClassName(BruteForceThreadLocalCleanup.java:257) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.checkThreadLocalMapForLeaks(BruteForceThreadLocalCleanup.java:181) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.cleanUpThreadImpl(BruteForceThreadLocalCleanup.java:135) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.cleanupThreadLocals(BruteForceThreadLocalCleanup.java:94) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.cleanUp(BruteForceThreadLocalCleanup.java:63) at com.atlassian.jira.startup.DefaultJiraLauncher.cleanupThreadLocals(DefaultJiraLauncher.java:181) at com.atlassian.jira.startup.DefaultJiraLauncher.cleanupAfterOurselves(DefaultJiraLauncher.java:162) at com.atlassian.jira.startup.DefaultJiraLauncher.stop(DefaultJiraLauncher.java:157) at com.atlassian.jira.startup.LauncherContextListener.contextDestroyed(LauncherContextListener.java:89) <+5> (StandardContext.java:4831) (StandardContext.java:5478) (LifecycleBase.java:232) (ContainerBase.java:1575) (ContainerBase.java:1564) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) at java.lang.Thread.run(Thread.java:662) 2014-11-24 12:52:44,985 localhost-startStop-2 ERROR [osgi.container.felix.FelixOsgiContainerManager] JarContent: Unable to read bytes. java.lang.IllegalStateException: zip file closed at java.util.zip.ZipFile.ensureOpen(ZipFile.java:415) at java.util.zip.ZipFile.getEntry(ZipFile.java:160) at java.util.jar.JarFile.getEntry(JarFile.java:208) at org.apache.felix.framework.util.JarFileX.getEntry(JarFileX.java:61) at org.apache.felix.framework.cache.JarContent.getEntryAsBytes(JarContent.java:120) at org.apache.felix.framework.ModuleImpl$ModuleClassLoader.findClass(ModuleImpl.java:1738) at org.apache.felix.framework.ModuleImpl.findClassOrResourceByDelegation(ModuleImpl.java:716) at org.apache.felix.framework.ModuleImpl.access$200(ModuleImpl.java:73) at org.apache.felix.framework.ModuleImpl$ModuleClassLoader.loadClass(ModuleImpl.java:1690) at java.lang.ClassLoader.loadClass(ClassLoader.java:247) at java.lang.Class.getDeclaringClass(Native Method) at java.lang.Class.getEnclosingClass(Class.java:1085) at java.lang.Class.getCanonicalName(Class.java:1169) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.getPrettyClassName(BruteForceThreadLocalCleanup.java:257) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.checkThreadLocalMapForLeaks(BruteForceThreadLocalCleanup.java:181) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.cleanUpThreadImpl(BruteForceThreadLocalCleanup.java:135) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.cleanupThreadLocals(BruteForceThreadLocalCleanup.java:94) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.cleanUp(BruteForceThreadLocalCleanup.java:63) at com.atlassian.jira.startup.DefaultJiraLauncher.cleanupThreadLocals(DefaultJiraLauncher.java:181) at com.atlassian.jira.startup.DefaultJiraLauncher.cleanupAfterOurselves(DefaultJiraLauncher.java:162) at com.atlassian.jira.startup.DefaultJiraLauncher.stop(DefaultJiraLauncher.java:157) at com.atlassian.jira.startup.LauncherContextListener.contextDestroyed(LauncherContextListener.java:89) <+5> (StandardContext.java:4831) (StandardContext.java:5478) (LifecycleBase.java:232) (ContainerBase.java:1575) (ContainerBase.java:1564) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) at java.lang.Thread.run(Thread.java:662) 2014-11-24 12:52:44,985 localhost-startStop-2 ERROR [osgi.container.felix.FelixOsgiContainerManager] JarContent: Unable to read bytes. java.lang.IllegalStateException: zip file closed at java.util.zip.ZipFile.ensureOpen(ZipFile.java:415) at java.util.zip.ZipFile.getEntry(ZipFile.java:160) at java.util.jar.JarFile.getEntry(JarFile.java:208) at org.apache.felix.framework.util.JarFileX.getEntry(JarFileX.java:61) at org.apache.felix.framework.cache.JarContent.getEntryAsBytes(JarContent.java:120) at org.apache.felix.framework.ModuleImpl$ModuleClassLoader.findClass(ModuleImpl.java:1738) at org.apache.felix.framework.ModuleImpl.findClassOrResourceByDelegation(ModuleImpl.java:716) at org.apache.felix.framework.ModuleImpl.access$200(ModuleImpl.java:73) at org.apache.felix.framework.ModuleImpl$ModuleClassLoader.loadClass(ModuleImpl.java:1690) at java.lang.ClassLoader.loadClass(ClassLoader.java:247) at java.lang.Class.getDeclaringClass(Native Method) at java.lang.Class.getEnclosingClass(Class.java:1085) at java.lang.Class.getCanonicalName(Class.java:1169) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.getPrettyClassName(BruteForceThreadLocalCleanup.java:257) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.checkThreadLocalMapForLeaks(BruteForceThreadLocalCleanup.java:181) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.cleanUpThreadImpl(BruteForceThreadLocalCleanup.java:135) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.cleanupThreadLocals(BruteForceThreadLocalCleanup.java:94) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.cleanUp(BruteForceThreadLocalCleanup.java:63) at com.atlassian.jira.startup.DefaultJiraLauncher.cleanupThreadLocals(DefaultJiraLauncher.java:181) at com.atlassian.jira.startup.DefaultJiraLauncher.cleanupAfterOurselves(DefaultJiraLauncher.java:162) at com.atlassian.jira.startup.DefaultJiraLauncher.stop(DefaultJiraLauncher.java:157) at com.atlassian.jira.startup.LauncherContextListener.contextDestroyed(LauncherContextListener.java:89) <+5> (StandardContext.java:4831) (StandardContext.java:5478) (LifecycleBase.java:232) (ContainerBase.java:1575) (ContainerBase.java:1564) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) at java.lang.Thread.run(Thread.java:662) 2014-11-24 12:52:44,985 localhost-startStop-2 ERROR [osgi.container.felix.FelixOsgiContainerManager] JarContent: Unable to read bytes. java.lang.IllegalStateException: zip file closed at java.util.zip.ZipFile.ensureOpen(ZipFile.java:415) at java.util.zip.ZipFile.getEntry(ZipFile.java:160) at java.util.jar.JarFile.getEntry(JarFile.java:208) at org.apache.felix.framework.util.JarFileX.getEntry(JarFileX.java:61) at org.apache.felix.framework.cache.JarContent.getEntryAsBytes(JarContent.java:120) at org.apache.felix.framework.ModuleImpl$ModuleClassLoader.findClass(ModuleImpl.java:1738) at org.apache.felix.framework.ModuleImpl.findClassOrResourceByDelegation(ModuleImpl.java:716) at org.apache.felix.framework.ModuleImpl.access$200(ModuleImpl.java:73) at org.apache.felix.framework.ModuleImpl$ModuleClassLoader.loadClass(ModuleImpl.java:1690) at java.lang.ClassLoader.loadClass(ClassLoader.java:247) at java.lang.Class.getDeclaringClass(Native Method) at java.lang.Class.getEnclosingClass(Class.java:1085) at java.lang.Class.getCanonicalName(Class.java:1169) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.getPrettyClassName(BruteForceThreadLocalCleanup.java:257) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.checkThreadLocalMapForLeaks(BruteForceThreadLocalCleanup.java:181) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.cleanUpThreadImpl(BruteForceThreadLocalCleanup.java:135) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.cleanupThreadLocals(BruteForceThreadLocalCleanup.java:94) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.cleanUp(BruteForceThreadLocalCleanup.java:63) at com.atlassian.jira.startup.DefaultJiraLauncher.cleanupThreadLocals(DefaultJiraLauncher.java:181) at com.atlassian.jira.startup.DefaultJiraLauncher.cleanupAfterOurselves(DefaultJiraLauncher.java:162) at com.atlassian.jira.startup.DefaultJiraLauncher.stop(DefaultJiraLauncher.java:157) at com.atlassian.jira.startup.LauncherContextListener.contextDestroyed(LauncherContextListener.java:89) <+5> (StandardContext.java:4831) (StandardContext.java:5478) (LifecycleBase.java:232) (ContainerBase.java:1575) (ContainerBase.java:1564) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) at java.lang.Thread.run(Thread.java:662) 2014-11-24 12:52:44,985 localhost-startStop-2 ERROR [osgi.container.felix.FelixOsgiContainerManager] JarContent: Unable to read bytes. java.lang.IllegalStateException: zip file closed at java.util.zip.ZipFile.ensureOpen(ZipFile.java:415) at java.util.zip.ZipFile.getEntry(ZipFile.java:160) at java.util.jar.JarFile.getEntry(JarFile.java:208) at org.apache.felix.framework.util.JarFileX.getEntry(JarFileX.java:61) at org.apache.felix.framework.cache.JarContent.getEntryAsBytes(JarContent.java:120) at org.apache.felix.framework.ModuleImpl$ModuleClassLoader.findClass(ModuleImpl.java:1738) at org.apache.felix.framework.ModuleImpl.findClassOrResourceByDelegation(ModuleImpl.java:716) at org.apache.felix.framework.ModuleImpl.access$200(ModuleImpl.java:73) at org.apache.felix.framework.ModuleImpl$ModuleClassLoader.loadClass(ModuleImpl.java:1690) at java.lang.ClassLoader.loadClass(ClassLoader.java:247) at java.lang.Class.getDeclaringClass(Native Method) at java.lang.Class.getEnclosingClass(Class.java:1085) at java.lang.Class.getCanonicalName(Class.java:1169) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.getPrettyClassName(BruteForceThreadLocalCleanup.java:257) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.checkThreadLocalMapForLeaks(BruteForceThreadLocalCleanup.java:181) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.cleanUpThreadImpl(BruteForceThreadLocalCleanup.java:135) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.cleanupThreadLocals(BruteForceThreadLocalCleanup.java:94) at com.atlassian.threadlocal.BruteForceThreadLocalCleanup.cleanUp(BruteForceThreadLocalCleanup.java:63) at com.atlassian.jira.startup.DefaultJiraLauncher.cleanupThreadLocals(DefaultJiraLauncher.java:181) at com.atlassian.jira.startup.DefaultJiraLauncher.cleanupAfterOurselves(DefaultJiraLauncher.java:162) at com.atlassian.jira.startup.DefaultJiraLauncher.stop(DefaultJiraLauncher.java:157) at com.atlassian.jira.startup.LauncherContextListener.contextDestroyed(LauncherContextListener.java:89) <+5> (StandardContext.java:4831) (StandardContext.java:5478) (LifecycleBase.java:232) (ContainerBase.java:1575) (ContainerBase.java:1564) at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303) at java.util.concurrent.FutureTask.run(FutureTask.java:138) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) at java.lang.Thread.run(Thread.java:662) 2014-11-24 12:58:57,451 localhost-startStop-1 INFO [atlassian.jira.startup.JiraStartupLogger] Thanks again for the help

Ah, I thought it might be this. You're using the wrong version of Java. Jira 6.1 only runs properly on Oracle(Sun) 1.7. I suspect a lot of your problems are due to that. Please upgrade to the supported JVM and try again.

i Upgrade java to jdk1.7.0_71 64bit but The problem is not resolved... :(

i can not install service desk help me plz

 

2014-11-25 13:16:27,685 UpmAsynchronousTaskManager:thread-4 WARN nabovati 768x114x1 23j4q0 87.247.179.223 /rest/plugins/1.0/ [plugin.osgi.factory.OsgiPlugin] Because of this exception
com.atlassian.plugin.osgi.container.OsgiContainerException: Cannot start plugin: com.atlassian.servicedesk
at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:483)
at com.atlassian.plugin.impl.AbstractPlugin.enable(AbstractPlugin.java:273)
at com.atlassian.plugin.manager.PluginEnabler.actualEnable(PluginEnabler.java:116)
at com.atlassian.plugin.manager.PluginEnabler.enable(PluginEnabler.java:101)
at com.atlassian.plugin.manager.DefaultPluginManager.addPlugins(DefaultPluginManager.java:809)
at com.atlassian.plugin.manager.DefaultPluginManager.scanForNewPlugins(DefaultPluginManager.java:523)
at com.atlassian.plugin.manager.DefaultPluginManager.installPlugins(DefaultPluginManager.java:426)
at com.atlassian.jira.plugin.JiraPluginManager.installPlugins(JiraPluginManager.java:109) <+3> (NativeMethodAccessorImpl.java:39) (DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
at $Proxy529.installPlugins(Unknown Source) <+3> (NativeMethodAccessorImpl.java:39) (DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at $Proxy1495.installPlugins(Unknown Source)
at com.atlassian.upm.manager.install.PluginArtifactInstallerImpl$1.doInTransaction(PluginArtifactInstallerImpl.java:56)
at com.atlassian.upm.manager.install.PluginArtifactInstallerImpl$1.doInTransaction(PluginArtifactInstallerImpl.java:51)
at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:25)
at com.atlassian.jira.DefaultHostContextAccessor.doInTransaction(DefaultHostContextAccessor.java:34) <+2> (DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
at $Proxy457.doInTransaction(Unknown Source) <+2> (DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154)
at $Proxy457.doInTransaction(Unknown Source)
at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:21) <+2> (DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at $Proxy1256.execute(Unknown Source)
at com.atlassian.upm.manager.install.PluginArtifactInstallerImpl.installPlugins(PluginArtifactInstallerImpl.java:50)
at com.atlassian.upm.manager.install.AbstractPluginInstallHandler.installSingleArtifact(AbstractPluginInstallHandler.java:100)
at com.atlassian.upm.manager.install.JarPluginInstallHandler.installPluginInternal(JarPluginInstallHandler.java:45)
at com.atlassian.upm.manager.install.AbstractPluginInstallHandler.installPlugin(AbstractPluginInstallHandler.java:55)
at com.atlassian.upm.manager.PluginInstallationServiceImpl.installPlugin(PluginInstallationServiceImpl.java:85)
at com.atlassian.upm.manager.PluginInstaller.execute(PluginInstaller.java:141)
at com.atlassian.upm.manager.PluginInstaller.install(PluginInstaller.java:96)
at com.atlassian.upm.rest.resources.install.InstallTask.installFromFile(InstallTask.java:104)
at com.atlassian.upm.rest.resources.install.InstallFromFileTask.executeTask(InstallFromFileTask.java:37)
at com.atlassian.upm.rest.resources.install.InstallTask.call(InstallTask.java:56)
at com.atlassian.upm.rest.resources.install.InstallTask.call(InstallTask.java:28)
at com.atlassian.upm.rest.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:77)
at com.atlassian.upm.rest.async.AsynchronousTaskManager$1.call(AsynchronousTaskManager.java:72)
at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:42)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
at java.util.concurrent.FutureTask.run(FutureTask.java:138)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)
Caused by: org.osgi.framework.BundleException: Unresolved constraint in bundle com.atlassian.servicedesk [150]: Unable to resolve 150.0: missing requirement [150.0] package; (&(package=com.atlassian.license)(version>=2.2.2)(!(version>=4.0.0)))
at org.apache.felix.framework.Felix.resolveBundle(Felix.java:3409)
at org.apache.felix.framework.Felix.startBundle(Felix.java:1709)
at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:905)
at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:892)
at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:459)

Ok, so you're on the right version of JAVA now, and the error has at least changed to something a bit more informative. There's still a few things that could be wrong, but there's a number of things I'd check as an admin. Rather than try to walk you through all of them, could you * log in as an administrator * go to admin -> system information * give us a copy of the whole page You can do that in text, it's easier than screenshot pictures. There may be some sensitive information in the page (not a lot, but check if there's anything you don't want to share and xxxxxx it out before posting)

Hi , This problem has not changed in jdk 6 or 7 is one! 2014-11-23 18:14:50,993 localhost-startStop-1 WARN [plugin.osgi.factory.OsgiPlugin] Unable to enable plugin 'com.atlassian.servicedesk' 2014-11-23 18:14:50,993 localhost-startStop-1 WARN [plugin.osgi.factory.OsgiPlugin] Because of this exception com.atlassian.plugin.osgi.container.OsgiContainerException: Cannot start plugin: com.atlassian.servicedesk at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:483)

I need to see the system information.

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