groups tickets

Ricardo Gonzalez July 26, 2018

There is any way to review ticket or group tickets by:

Issue type or

group ticket by assignee

or group ticket by any other selection? like

by status, by reportes and see it grouped? 

1 answer

2 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 26, 2018

@Ricardo Gonzalez, there are lots of ways to group tickets. The best (?) solution depends on your end goal. Basically all rely on simply creating a JQL filter. Here are some ideas:

  1. If your agents are going to use this grouping actively and frequently then I suggest creating a Queue in your project and define the necessary JQL for that queue.
  2. If you want a report to go out occasionally then create a JQL filter, set up a subscription and define recipients.
  3. use a dashboard to display groups using the desired gadget: filtered list, pie chart, two-dimensional chart, etc.

BTW, clicking on the header of any filtered list will result in grouping by that field, e.g. status, assignee, project, etc.

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