getting the licence for jira service desk

We have purchased Jira Service Desk, but we cannot find the licence for it on our account.

1 answer

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If you bought it for Server, then sometimes, you need to wait a couple of minutes for the licence to appear. 

If you bought it for Cloud, you don't get a licence, you just go to your Cloud system and it will be there, after a while (Atlassian say it can take a while, the longest I've waited is about 40 minutes)

Thanks Nic, it seems that there is another issue given that the licence is still not showing after a few days of purchasing.  I have now sent an enquiry to Atlassian support. Kind regards Rita


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