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gadget

Fahad Siddiqui Community Leader Sep 24, 2019

This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard.

3 answers

2 accepted

0 votes
Answer accepted

What did your administrators say the problem is?

Fahad Siddiqui Community Leader Sep 24, 2019

I am the admin and what to know if this is related to add-on issue?

Probably.  You'll need to investigate by looking at what app provides the gadget, if you have a valid licence for that app, and then take a look at the logs if you can't see why it is failing from the licence/app.

Can you share title of the gadget causing the problem? It should display the title even if it is not correctly rendering. You can google name of the gadget to find related add-on.

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Fahad Siddiqui Community Leader Sep 24, 2019

Agent dashboard

It is not displaying after we upgrade from version 7 to 8..

Fahad Siddiqui Community Leader Sep 24, 2019

Untitled.png

Fahad Siddiqui Community Leader Sep 24, 2019

@DPK J  Can you please check and help on this error

0 votes
Answer accepted
DPK J Community Leader Sep 24, 2019

@Fahad Siddiquican you check your UPM that all plugins are upgraded and compatible with Jira 8, here is it important to identify who is providing this Gadget.

Fahad Siddiqui Community Leader Sep 24, 2019

Ok... But cant we know through any other ways which add-on is supporting this Gadget?

As i can see only one add-on incompatible. 

JReport

What is the solution now?

DPK J Community Leader Sep 24, 2019

There is no perfect way to know, you can only guess in Dashboard Configuration page. Most plugin vendor put there name in title etc which make it easier to guess.

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Fahad Siddiqui Community Leader Sep 24, 2019

Can you how the steps how can i see that in Dashboard Configuration page

DPK J Community Leader Sep 25, 2019

Take a look at this screenshot, it appear when I press to add Gadget to Dashboard.

Screenshot 2019-09-25 at 12.44.41 PM.png

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Fahad Siddiqui Community Leader Sep 25, 2019

 

Untitled.pngDear,

i cant find this option. 

Let me explain you.

when i am clicking on dashboard

Then click on mange dashboard,

then i get this error  

Oh! then you should report this to Atlassian. And check log files.

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Fahad Siddiqui Community Leader Sep 25, 2019

How to check the log files?

Log into your server's command line, change directory into the Jira home directory and then down into "logs", and you'll find the files with the logs in them can be opened and viewed with a text editor.

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How did you resolve this? We got the same error.

@Heather R 

Go in system-Mange apps-check if dashboard add-ons needs any update.

 

if yes after you update the add-on it will work

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