What is the best practice to escalate Service Desk tickets to the main bug database project of a product?
Duplicate and move to this project?
Thank you in advance,
Sabine Van Regenmortel
Sabine, in general we create a linked issue on an internal software project using the standard jira option.
this creates a new ticket, fill all the common fields between your sd ticket and the internal ticket ones and links the two.
i think it is the best option
using automations the agent can receive notifications when the internal issue gets updated.
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