enable Public Signup in Service Desk


I want to enable public signup in Service desk. In the documentation it says that I have to navigate to Settings > Addons > Service Desk > Configuration > Public Signup.

Unfortunately, I don't have the menu option "Public Signup". All I have is "Notifications" (which is turned on).

Does anyone have an idea, what seems to be the problem here?

Thanks in advance!

1 answer

1 accepted

2 votes
Accepted answer

Please check your version.  For Public Signup you must have JIRA Service Desk 2.1



Sorry for the dumb question, but how do I do that?

You must go add ons and addon administration and go and click jira service desk and you could show the version installede.

All right thanks. I have Version 1.2.7.

Take care with the new policy license in Service 2.1. Regards.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

213 views 1 5
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you