emails from customers not creating/updating tickets

Ryan Robinson July 20, 2017

I have a new installation of JIra service desk with multiple AD user directories, which are being used to generate customer logins.

 

Customers are able to login to the portal and create issues without problem, but emails from these customers do not create issues because they do not have Jira application access (which I'm guessing is agent group status).

 

Is there a way to have service desk create tickets with the emailing customer as the reporter?

1 answer

0 votes
Susan Hauth _Jira Queen_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 20, 2017

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events