I have a new installation of JIra service desk with multiple AD user directories, which are being used to generate customer logins.
Customers are able to login to the portal and create issues without problem, but emails from these customers do not create issues because they do not have Jira application access (which I'm guessing is agent group status).
Is there a way to have service desk create tickets with the emailing customer as the reporter?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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