emails from customers not creating/updating tickets

I have a new installation of JIra service desk with multiple AD user directories, which are being used to generate customer logins.

 

Customers are able to login to the portal and create issues without problem, but emails from these customers do not create issues because they do not have Jira application access (which I'm guessing is agent group status).

 

Is there a way to have service desk create tickets with the emailing customer as the reporter?

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