I have a new installation of JIra service desk with multiple AD user directories, which are being used to generate customer logins.
Customers are able to login to the portal and create issues without problem, but emails from these customers do not create issues because they do not have Jira application access (which I'm guessing is agent group status).
Is there a way to have service desk create tickets with the emailing customer as the reporter?
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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