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display a request to an agent only when it has been assigned

Hello,

In my Service Desk project, i need to display a request to an agent only when it has been assigned to him (or this group).

 

Can you help me to do that ?

 

Thank's for your help ! :)

1 answer

1 accepted

1 vote
Answer accepted

Hello @Nicolas FILIPPI,

The only way I can think to do this is to use security levels with a rule allowing only a limited number of people to see the issue.  One of those allowed can be set to "assignee" so as soon as the agent is assigned the issue, it becomes visible to them.

Hope this does the trick for you,

~~Larry Brock

Hey Larry, thank's you for you answer !

That's exactly what i did, and it's works like i needed.

LarryBrock Community Leader Feb 20, 2018

Hi @Nicolas FILIPPI

Thats great news!  Could you click the check mark next to my answer to mark the question resolved? Doing so makes it easier for others to find when searching.  Thanks!

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