disabling customer portal


I need to disable the customer portal link available in the JIRA service desk.

Which module of JIRA service desk needs to be disabled to remove customer portal from JIRA service desk?

Please help.



3 answers

0 votes

You can disable a service desk portal from the associated JIRA project's administration > Service Desk page.

I can't Find disable option in service desk page!!!!????

hello is it possible only to deactivate the customer portal, without deactivate the serviceDesk/Project?


thanks in adavance

@Adrian Stephen:

Thank you for your advice, but I cannot see any option to disable the service desk portal. All I can see is "portal configuration" (I've got a German version its "Portaleinstellungen" there). When I open this, I can only change Name, Wecome Text, Logo etc. of the portal, but not disable it.

Can you please be more specific?



Version JIRA SD Cloud (JIRA V1000.5.2)


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

36,207 views 13 39
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you