delete a customer in jira service desk cloud

[Jason Sheldon]

Hi

I created a customer using REST API 

POST /rest/servicedeskapi/customer

I now want to delete the customer (I am testing my methods)

I cannot see it under people or customers in my service desk but I get this error whenI use same email etc

This request is invalid. Check that the request contains all the required parameters and that the parameters are valid. (email : An account already exists for this email)

How do I delete customers? Preferably via API but if not from backend login?

Thanks

[Angélica Luz]

Hi Jason, 

Thank you for reaching out to Atlassian Community!

Just to make sure that we are on the same page, you are using the endpoint below, is that correct?

DELETE /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer

You mentioned that the customer is not showing on the project, can you please go to Administration > Jira Service Desk and check if the customer account is there?
On this screen, you can also delete the customer account.

Regards,
Angélica

[Jason Sheldon]

Hi where do you put the account id or email or whatever it takes in this call?

Thanks

[Angélica Luz]

Sorry, I forgot to link the documentation that contains the curl example:

• Remove customers

curl --request DELETE \

  --url 'https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}/customer' \

 --header 'Content-Type: application/json' \

  --data '{

  "accountIds": [

    "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3a01db05e2a66fa80bd",

    "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d69abfa3980ce712caae",

    "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b"

  ],

  "usernames": [

    "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3a01db05e2a66fa80bd",

    "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d69abfa3980ce712caae",

    "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b"

  ]

}'

Please, give it a try and let us know how it goes.

[Jason Sheldon]

Thank you! This is what I needed