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customize the email notification of welcome

how can I customize the email notification that the client receives when we welcome him to the portal.

NOTIFICACION.png

4 answers

Hi Michel,

THis is a highly voted feature request with Atlassian:

JSDSERVER-1708.  Please vote.

Susan

Once again another highly voted feature not implemented yet! 

1 vote
ReneChiquete Atlassian Team Apr 11, 2019

Since this is something that is currently not possible, you could try changing the text directly in SD files, you can check what I found at: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Customize-Welcome-email-for-Customers-and-Agents/qaq-p/1052902#U1055133

Let´s hop we can implement it soon

The request for ability to configure welcome emails is https://jira.atlassian.com/browse/JSDSERVER-1386

Please up vote this request 

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