These are all the existing portals recently we did not made any changes.
Currently we are facing an issue when the issues updated or commented customers are not receiving the notifications.
The same customers receive notifications previously, from few days we are facing this issue
We are using JIRA Service Desk 3.14.0.
Have you checked the project settings and customer notifications?
Also, have you checked the email logs?
Go to admin console(top right corner) -> Applications -> Jira service desk -> Email request's there you will see your service desks and their log.
Check if your mail handler works properly.
Also, check this documentation from Atlassian
Thanks for the response.
We have multiple portals we using same email handler it is working fine for others they are receiving the notifications properly.
Even for these portals also it is working fine before, even for the same customers.
Now the issue from few days they raised the issue then the transitions moved and the comments updated no one is receiving the notification watchers, reporter and assignee.
We are using same notification schema for all the portals, even we compared the events for issue comment and issue update is also same(with working portals).
Logs also not getting generated for we check checked Profiling and outgoing mail are enabled.
Thank you for the explanation.
Have you tried a notification helper?
we tried a notification helper it is not showing any failed conditions.
Status is showing receives notifications for the 'Issue Commented' event.
but customers are complaining that they did not received any notification.
We are using the same notification scheme for all the portals this issue is for 4 portals only.
During our testing of JSD, we discovered that a customer was not sent a notification to join JSD after we had created her as a customer. The problem is intermittent. We tried to use notification helper but this requires an Issue to be selected. Since the customer is new to JSD, there are no Issues associated with the customer yet so we were not able to find any failed conditions. What can we do to troubleshoot notifications to join JSD?
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event