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customer portal status transition

Hi Team,

 

Please advise if customer could transit their ticket status in the customer portal?

I would like customer to close the ticket if needed but it seems customer cant make it from their end.
Screenshot_1.png
Thanks


1 answer

Hi @Immortal_Support_Team - As an admin, you should be able to select the desired transition in the workflow and expose it to the portal. There is more insight provided into this topic here , if haven't already explored it. 

Hope this helps!

-kalyani 

Hi Kalyani,

Can you please advise why i cant see the result as in other ticket?
Screenshot_3.png
What I see from my end is like below:
Screenshot_1.png

Hi Team,

 

Any update on this?

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