customer portal status transition

[ComSupport]

Hi Team,

Please advise if customer could transit their ticket status in the customer portal?

I would like customer to close the ticket if needed but it seems customer cant make it from their end.

Thanks

[Deleted user]

Hi @ComSupport - As an admin, you should be able to select the desired transition in the workflow and expose it to the portal. There is more insight provided into this topic here , if haven't already explored it. 

Hope this helps!

-kalyani 

[ComSupport]

Hi Kalyani,

Can you please advise why i cant see the result as in other ticket?

What I see from my end is like below:

[ComSupport]

Hi Team,

Any update on this?