Is it possible or on the roadmap to have the ability to set a custom message in the help center? I am thinking for system outages like email is down or something is offline users could see this and save time creating a ticket.
I believe https://jira.atlassian.com/browse/JSD-219 would address your requirement.
This is not yet available, but it is on the roadmap and I would encourage you to vote for, and watch that issue for updates.
JIRA Service Desk developer
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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