custom message in help center for outages - Service Desk

Hi,

Is it possible or on the roadmap to have the ability to set a custom message in the help center?  I am thinking for system outages like email is down or something is offline users could see this and save time creating a ticket.  

 

Thanks

 

#servicedesk,

1 answer

Hi

I believe https://jira.atlassian.com/browse/JSD-219 would address your requirement.

This is not yet available, but it is on the roadmap and I would encourage you to vote for, and watch that issue for updates.

Regards

Matt

JIRA Service Desk developer

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

262 views 1 7
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you