custom message in help center for outages - Service Desk

Hi,

Is it possible or on the roadmap to have the ability to set a custom message in the help center?  I am thinking for system outages like email is down or something is offline users could see this and save time creating a ticket.  

 

Thanks

 

#servicedesk,

1 answer

Hi

I believe https://jira.atlassian.com/browse/JSD-219 would address your requirement.

This is not yet available, but it is on the roadmap and I would encourage you to vote for, and watch that issue for updates.

Regards

Matt

JIRA Service Desk developer

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

504 views 3 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you