custom message in help center for outages - Service Desk

Hi,

Is it possible or on the roadmap to have the ability to set a custom message in the help center?  I am thinking for system outages like email is down or something is offline users could see this and save time creating a ticket.  

 

Thanks

 

#servicedesk,

1 answer

Hi

I believe https://jira.atlassian.com/browse/JSD-219 would address your requirement.

This is not yet available, but it is on the roadmap and I would encourage you to vote for, and watch that issue for updates.

Regards

Matt

JIRA Service Desk developer

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

926 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot