creating articles for knowledgebase

[Rachid Amajoud]

I am a Confluence admin and i can create articles directly from JSD, but when i invite a new Agent to work on an issue, he can't create articles untill i give that person rights as a confluence user! His membership should be limited just to the space of the knowledgebase!

Is there a way i can configure this?

[Shannon S]

Hi Rachid,

As you discovered, in order to allow a user permission to edit or create pages in Confluence, they need to have a Confluence user license.

If you want to limit his access to just the one space, you will want to follow the instructions here:

• How to grant access to one space only to a user in Confluence

Essentially, you create a special group for that user to use other than the default confluence-users group. Then you can make sure your other spaces in Confluence don't have Edit permissions for the group that you just created.

I hope that's clear, but if you have any questions please let me know.

Regards,

Shannon

[Rachid Amajoud]

Shannon,

thx for you reply! i'll try this!

another issue is that i get a kind of sync error as you can see in the printscreen, what is exactly the problem here?

[Shannon S]

Hi Rachid,

TFS4JIRA is a different product and is a 3rd-party add-on.

You'll want to ask a new question about this issue in our Marketplace Collection. You can follow the link here for that:

• TFS4JIRA Questions

Regards,

Shannon

[Rachid Amajoud]

Thx Shannon, I already found the reason! 

[Shannon S]

Alright, thank you for confirming, Rachid!

Take care,

Shannon

[Kit Tin Mak]

Hi Rachid,

I am Kit from Spartez Support Team. The error occurs because the Synchronizer external URL is not set yet in TFS4JIRA Configuration. You should be able to see TFS4JIRA Configuration by clicking Jira Administration -> Add-ons.

If you have any further questions regarding TFS4JIRA, feel free to contact us at our Support Portal or email us at support@spartez.com.

Cheers,
Kit
[Spartez Support Team]