comment on resolved issue causes status to show as NULL in portal

No other steps in the (customa) workflow have this problem.  I've added sd.step.key for each workflow and sd.tour.resolve.step = true for all steps to Resolved. There is no automation rule for issues in Resolved.


Anyone seen this beast?


version 3.3.




1 answer

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Hi Mark,

Sorry to hear that you have encountered this problem.  I believe that this is a documented bug in Service Desk.  Please see for more details on this.

The good news is that a refresh of the browser should then immediately show the correct status.  I agree that is should not be showing a NULL here, but we don't have any other work-around for this particular problem at this time.  I would recommend watching that bug ticket for updates as to when this might be fixed in Jira Service Desk.


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