Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

comment changer le nom duprojet au vue de la vue client du jira service desk

bonjour 

 

j'ai change le nom du projet mais cela n'apparait pas au vue du portail client . 

 

J'ai toujours l'ancien nom du projet qui apparait quand une personne veut saisir une demande .

 

merci de votre aide 

 

Capture.PNG

1 answer

1 accepted

0 votes
Answer accepted

Hi fatoumatasall,

Thank you for providing the screenshot, it helped us understand what may be causing the issue.
As your portal is in French, the cause may be the language support.
Please, go to the Project settings > Language support and check everything that has a yellow dot. This yellow dot means that it has translation issues, so you will have to change the portal name on the language support as well.

Please, give it a try and let us know how it goes.

Regards,
Angélica

Hi Angelica daLuz 

Thank a lot  , you are rigth .

Like Angélica Luz likes this

hi Angelica da luz 

L''apercu des mails de notification  ne correspond pas aux messages reçus , comment faire pour remédier à ce problème? 

 

 

Merci de votre aide 

It may also be related to translation. Have you checked all the options on "Language support" menu? Please, check the translation of all notifications on Language support. If it does not resolve, please send us a screenshot of how the notification on the email and on the instance.

you are rignt  thank a lot 

  HI Angelica da luz 

Can you help me for this request 

Bonjour 

 je travaille actuellement sur jira service desk , est il possible d'ajouter  un bouton fermé sur la page de saisie des  demandes voir ci-dessous.

je voulais donner la possibilité au client de  quitter le service desk une fois qu'il visualise sa demande avec un bouton quitter service desk

The customer portal is not customizable, so it's not possible to add buttons for other actions.
If you need more customization, you can create your own portal, there is an example on the documentation below:
- Creating your own branded customer portal

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,146 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you