we are changing from server and can't get the new Jira installed on the new server.
In the installation screen I choose: I have an account but nu key.
After putting the credentials it gives:
Unknown error occuredAn unknown error occured, please contact support.
So, what to do?
Can you help elaborate exactly what you are changing? You mentioned you are coming from Server. Are you going from Server to Cloud or are you migrating from one Server to another?
Can you show us a screenshot of the installation screen you are on and what credentials you're entering?
What version of Jira are you migrating from and to?
Please be sure to thoroughly review Migrating Jira Applications to another server if you are migrating across servers.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :). In the spirit of this month's august-challenge, we're sourcing stories of Jira Service Desk activation fro...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG