Upgraded from 6.4.6 (SD 2.4.3) to 7.6.0 (SD 3.9.0).
If I try to change anything on a SD project (e.g. select "Request types") I'm getting
java.lang.IllegalArgumentException: cacheLoader returned null for key 'SD_REQTYPE'
From a few issues I've already worked on, this behavior you're experiencing is related to this upgrade path that you've proceeded with. As Service Desk has to run a few upgrade tasks on JIRA 7.0 or 7.1, the correct upgrade path should be like JIRA 6.4.6 > 7.0.x > 7.6.0.
Due to this, our advice would be to proceed with the steps of the KB article below (Section: Resolution for cause 1)
However and if you have a snapshot of your instance from before the upgrade, you can also roll back and proceed with the upgrade in two steps (From 6.4.6 to 7.0.x and then to the latest version)
Not sure if you're facing this behavior as Service Desk was disabled and the upgrade tasks were not completed. You can install Service Desk in both version (7.0/7.1) where I'd advice you to just install it through UI (JIRA Administration > Applications) as your instance will download the correct one.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs