I have not heard of that specific compatibility issue, but it may be due to certain Internet Explorer Security settings.
Generally users with IE 9 are using it for security reasons within their company. If they can replicate the problem on separate machines outside of their work network, then could you create a ticket with us at https://support.atlassian.com? Then we can take a look for you and try to see what the problem might be.
Could you please make sure the following configurations are applied to your browser:
I would also recommend that you take a look at Browser Troubleshooting Guide. In this documentation, there are several tests that can be performed and can help isolate the problem.
Hope this helps.
I have a similar issue on IE 11. I cannot go beyond the portal login. After I input my login and password on the customer portal it keeps on displaying the login page asking for the login/password again. I have no issue on Chrome and Forefox.
SCRIPT5022: No servicedesk/cv/env
File: batch.js, Line: 6, Column: 370
Any ideas on what happened.
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