It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

can we extend the SLA goal

how can we extend the SLA time which we will pre-define, on breaching an SLA by a notification to the users.

can we do this ?? if it is possible how ???please help me out

thanks in advance

1 answer

Hi Amrusha,

I could not understand your question. If you clarify we can try to help you.

If you need notification to users before breaching, there is SLA Notifiers that you can define as many as you want so that it notifies users, groups you defined.

Regards

Tuncay 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

1,811 views 10 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you