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can't create last generation service desk project

I can only create last generation projects based on scrum or kanban.

I can't create last generation projects based on Service desk types.


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Hi Rat Dio,

Thank you for reaching out to Atlassian Community!

Currently, the next-gen templates for Service Desk are possible to enable by going to a specific page. It was not implemented on all sites yet, but usually, new sites have this option and for older sites we can enable it by going to

You will see the options below and you will be able to create a next-gen Service Desk:

Screenshot 2019-10-10_11-01-19-695.png

Hope this helps!


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