can other wikis ( google docs) be used as a knowledge base in Service Desk.

we are evaluating to use atlassian service desk , we have an enterprise account with google docs, so we would like to use the same as  knowledge base.

is there any way that we can hook it apart from confluence. ?

2 answers

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Yes, but you won't get the JIRA -> Confluence functions that Service Desk adds.  It will just be a pile of documents in google docs with no link to JIRA, because Google Docs doesn't have that functionality.

Thank you for response.

Where/how can we do that ? 

could you please point me to any article ?


Write your knowledge base documents in Google Docs. Use the "link" functions in Jira to point to the urls you've posted the KB articles in. There's not a lot more you can do.

It would be nice if that would be compatible with the knowledge base of Jira service Desk ! Of course we can create a page in confluence and put the gdoc but the search would base only on the title of the page and not the content...

That's the point - other systems such as Google docs, do not have the functions that Confluence does. You're not limited by Jira/Service Desk, it's the other system.

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