can other wikis ( google docs) be used as a knowledge base in Service Desk.

we are evaluating to use atlassian service desk , we have an enterprise account with google docs, so we would like to use the same as  knowledge base.

is there any way that we can hook it apart from confluence. ?

2 answers

0 vote

Yes, but you won't get the JIRA -> Confluence functions that Service Desk adds.  It will just be a pile of documents in google docs with no link to JIRA, because Google Docs doesn't have that functionality.

Thank you for response.

Where/how can we do that ? 

could you please point me to any article ?

thanks.

Write your knowledge base documents in Google Docs. Use the "link" functions in Jira to point to the urls you've posted the KB articles in. There's not a lot more you can do.

It would be nice if that would be compatible with the knowledge base of Jira service Desk ! Of course we can create a page in confluence and put the gdoc but the search would base only on the title of the page and not the content...

That's the point - other systems such as Google docs, do not have the functions that Confluence does. You're not limited by Jira/Service Desk, it's the other system.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,236 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you