Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

can I change the email from which comments are sent?

By default, emails to users come from jira@myaddress.atlassian.net. can I make notifications and comments come from email support@mydomain.com

1 answer

1 accepted

0 votes
Answer accepted
Veera Atlassian Team Jan 13, 2020

Yes, it's possible to use custom emails for outgoing notifications in Jira. Please refer below document.

 

https://confluence.atlassian.com/adminjiracloud/configuring-jira-application-emails-776636789.html

Can you please send me a screenshot, because I can not find the Summary setting.

Like Veera likes this
Jack Community Leader Jan 13, 2020

go to project > project settings > summary

find Notifications section and click on the pencil beside the email

Like Veera likes this

project settings no settings summary.

there are settings Details, Internal access, R equest types, Channels, Customer notifications, Language support, Knowledge base, Automation, SLAs and Customer satisfaction, but don't Summary.

Like Veera likes this
Jack Community Leader Jan 13, 2020

here is a screenshot of what i see. please share what you are seeing if not this.

notifications email.jpg

Like Veera likes this
Like Veera likes this
Jack Community Leader Jan 14, 2020

ok. so you are on a Next-gen JSD project. I don't have any first-hand experience w/ but did have a quick look at a test project and did not see any immediate solution for this. I expect it is not possible but can't not speak definitively.

Like Veera likes this

oh, ok. I need a classic project, thanks

Like Veera likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

96 views 1 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you