It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

bulk edit issues

hi

i am a service desk project manager,

i want to resolve a bulk of issues in one shot.

how do i do it?

please its urgent

 

erez.

 

1 answer

Hi,

You can do this through bulk change, but you will most likely run into the problem that resolving issues requires a resolution and the resolve issue transition has a screen defined for it.

Do not change that transition. But edit your workflow and add a transition bulk resolve to it. Make sure that you do not associate a screen with it, but add a post function that explicitly sets a resolution (Fixed, Won't Fix, ...). If you don't, you will get inconsistent data (status resolved, but without resolution) I'd recommend adding a condition that only makes the transition visible to a (project) admin, so that it isn't visible to all users.

That way you should be able to proceed.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

336 views 0 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you