automatic ticket customer assignments that open the ticket

[Jose_Salvador_Covarrubias_Olivares]

how to create a rule that when a specific customer opens a ticket, it is automatically assigned to a specific agent

[Mike Bowen]

Hi @Jose_Salvador_Covarrubias_Olivares 

What happens if your agent is off sick for a week? 

That solution is not really practical! However you could add your related customers into an organisation under Customers, and then create a Queue that automatically filters those customers requests into the Queue and have your agents monitor that queue. 

Alternatively have you tried the Automation tool in Jira Service Desk? It can do some clever stuff. 

-Mike