assigning a priority to a case

If I assign a priority to a case the case is assigned a 'fixed' resolution. 

1 answer

0 vote
Jack Brickey Community Champion Aug 17, 2017

This is certainly odd. :-) 

So you have an issue that is in either a To Do or In Progress status and if you change the Priority the Resolution is set to Fixed? 

Does the status change? If so, from what to what? Unless there is some status transition is occurring then it likely isn't a workflow issue.

Look closely at your automations.

Are you running any plugins e.g. Script runner?

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

37 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot