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When an issue comes in for approval, there are two options in the Service Desk




Is it possible to change the Decline button name to Reject!

Thank you

2 answers

0 votes


Of course, you need to go workflow for this issue type, then found transition "Decline", and rename it.

Info about transitions and workflows terminology here



Gonchik Tsymzhitov

0 votes

Hi Foad,

I don't think you can actually change the name of these buttons and nor did I find any feature requests for them.  I looked at the properties and options on our approvals and did not see any text.  Even looked in the xml of the workflow.

Perhaps you should raise a feature request with Atlassian for this improvement. 

Hope that helps


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