When an issue comes in for approval, there are two options in the Service Desk




Is it possible to change the Decline button name to Reject!

Thank you

2 answers

0 votes
Gonchik Tsymzhitov Community Champion Nov 02, 2017


Of course, you need to go workflow for this issue type, then found transition "Decline", and rename it.

Info about transitions and workflows terminology here




Gonchik Tsymzhitov

0 votes
Susan Hauth Community Champion Nov 03, 2017

Hi Foad,

I don't think you can actually change the name of these buttons and nor did I find any feature requests for them.  I looked at the properties and options on our approvals and did not see any text.  Even looked in the xml of the workflow.

Perhaps you should raise a feature request with Atlassian for this improvement. 

Hope that helps


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