When an issue comes in for approval, there are two options in the Service Desk




Is it possible to change the Decline button name to Reject!

Thank you

2 answers

0 vote
Gonchik Tsymzhitov Community Champion Nov 02, 2017


Of course, you need to go workflow for this issue type, then found transition "Decline", and rename it.

Info about transitions and workflows terminology here



Gonchik Tsymzhitov

0 vote
Susan Hauth Community Champion Nov 03, 2017

Hi Foad,

I don't think you can actually change the name of these buttons and nor did I find any feature requests for them.  I looked at the properties and options on our approvals and did not see any text.  Even looked in the xml of the workflow.

Perhaps you should raise a feature request with Atlassian for this improvement. 

Hope that helps


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

966 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you