I've set up the JIRA Service Desk 3.6.43 and AD integration.
I've got the security group called JiraGroup. There are an support agents will here. I'm a member of this group (my AD account).
Unfortunately, when i logged in as domain users of this group i don's see requests of others users (clinets of service desk). But i see them when i logged as an Administrator (built-in account of Jira SD).
Could you please help to make correct permissions to see SD agents other requests.
This group JiraGroup, should have assigned directly or with a role (recommended) the following permissions:
# Service Desk Agents
# Browse Projects
# Comments and Attachments
Do you have any issue security scheme in place?
Hmm. But i already added this group (and the account directly to be sure). There are localized name of Service Desk Agent group. However, when i try to check permissions for a user - the Jira says that it has not perrmissions (like a 'not a member of SD Agent group').
the user on the JiraGroup it is a portal user or a jira user?
if it's a portal user it should have the service desk customer role
if it's a jira user, I think that the permissions are ok but you need to give the user and application access for jira service desk if it's an agent, you can do this from the user admin
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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