I do get support requests from our customers by email.
They send them sometimes directly to my email address. Is it possible for me to send it manually to an existing project or an existing service case?
Thanks for help.
Thanks for information, but what I mean is the following:
I do have a support address. The emails, I receive there, will be added to service cloud.
I do have my own email address. The emails I receive there, I only see in Outlook. Now, if someone does send me an email directly to my address, I have to forward it to an existing project, or ticket, which exists into service cloud.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs