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Workflow Transition buttons are not showing for only one issue on the Jira cloud

 I have one issue that is not showing the issue transitions buttons but other issues are working fine, i have all kinds of permissions and there is no conditions or validators or properties on the workflow, only one issue is having this problem and I was trying to move that issue to the new project but not succeeded, i got an error please find the screenshot and the destination workflow is same as source.

Error.PNGTransition.PNG

Thank you.  

1 answer

0 votes
Mirek Community Leader Sep 27, 2019

Check your workflow configuration. There might be some conditions that prevent this specific issue to transition.. If not there might be a workflow glitch...

On Jira server usually it was fixed by running the Integrity Checker but I think this is not possible in clouds instances, so I think you might want to contact Atlassian support directly to help you determine the root cause. 

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