My customers are all internal to my organization. I have a need to create an automation with a comment that provides detail to a linked issue. The native Automation allows this, but only in an internal comment. I need this comment to trigger an email notification that directs the customer to the linked issue. Any creative ideas on how to solve?
Hello @Bethany_Glismann ,
There are two add-ons that I believe will work for your use case and I recomend looking into to confirm.
The first being "Automation For Jira" with an example from another user with a similar use case in the following post:
The Second would be ScriptRunner for Jira, and I found the following example in their documentation pages with a script that you could leverage that in its current form is written to trigger on a issue resolve event but could easily be changed to an alternate trigger event, it notes being able to:
add a comment to linked issues in Project 1 when an issue from Project 2 is Resolved.
Also the comment can include a link back to the Project 2 issue and the summary of that issue.
The EXE can be seen here:
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you! ...
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