Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Workaround for JSD public comments that link to another (non JSD) Jira project

Hi,

My customers are all internal to my organization. I have a need to create an automation with a comment that provides detail to a linked issue. The native Automation allows this, but only in an internal comment. I need this comment to trigger an email notification that directs the customer to the linked issue. Any creative ideas on how to solve? 

Thanks!

1 answer

1 accepted

0 votes
Answer accepted

Hello @Bethany_Glismann ,

There are two add-ons that I believe will work for your use case and I recomend looking into to confirm.

The first being "Automation For Jira" with an example from another user with a similar use case in the following post:

The Second would be ScriptRunner for Jira, and I found the following example in their documentation pages with a script that you could leverage that in its current form is written to trigger on a issue resolve event but could easily be changed to an alternate trigger event, it notes being able to:

add a comment to linked issues in Project 1 when an issue from Project 2 is Resolved.

Also the comment can include a link back to the Project 2 issue and the summary of that issue.

The EXE can be seen here:

Regards,
Earl

Thanks, Earl. I was also recommended Automation for Jira by another Atlassian team member, but we don't have it. 

We do have Scriptrunner, though... I'll give it a try. Thanks!

Like Earl McCutcheon likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Mindville Insight users, we need your help! (there might be swag involved)

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you!  ...

296 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you