Will service desk work with a Google G Suite Group email address

We set up an email address and ingestion via email is working.  However, we have a few Google Groups that all users (emails) are a part of.  So when we send out an email to those google groups the email address associated with the Jira service desk all users in service desk get alerted.  So to correct this we made the email address with service desk a group.  Now not everyone gets an email but the service desk does not ingest the request.  

1 answer

0 vote

Hi Jason,

Do you see any errors in your logs when the email fails to come through?  If so can you please reproduce the issue and paste the log snippet from the time of failure?

Cheers,

Branden

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

798 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you