Will service desk work with a Google G Suite Group email address

We set up an email address and ingestion via email is working.  However, we have a few Google Groups that all users (emails) are a part of.  So when we send out an email to those google groups the email address associated with the Jira service desk all users in service desk get alerted.  So to correct this we made the email address with service desk a group.  Now not everyone gets an email but the service desk does not ingest the request.  

1 answer

0 vote

Hi Jason,

Do you see any errors in your logs when the email fails to come through?  If so can you please reproduce the issue and paste the log snippet from the time of failure?



Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,195 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot