We set up an email address and ingestion via email is working. However, we have a few Google Groups that all users (emails) are a part of. So when we send out an email to those google groups the email address associated with the Jira service desk all users in service desk get alerted. So to correct this we made the email address with service desk a group. Now not everyone gets an email but the service desk does not ingest the request.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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