We set up an email address and ingestion via email is working. However, we have a few Google Groups that all users (emails) are a part of. So when we send out an email to those google groups the email address associated with the Jira service desk all users in service desk get alerted. So to correct this we made the email address with service desk a group. Now not everyone gets an email but the service desk does not ingest the request.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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