It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Will service desk work with a Google G Suite Group email address

We set up an email address and ingestion via email is working.  However, we have a few Google Groups that all users (emails) are a part of.  So when we send out an email to those google groups the email address associated with the Jira service desk all users in service desk get alerted.  So to correct this we made the email address with service desk a group.  Now not everyone gets an email but the service desk does not ingest the request.  

1 answer

0 votes

Hi Jason,

Do you see any errors in your logs when the email fails to come through?  If so can you please reproduce the issue and paste the log snippet from the time of failure?



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,870 views 10 17
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you