We set up an email address and ingestion via email is working. However, we have a few Google Groups that all users (emails) are a part of. So when we send out an email to those google groups the email address associated with the Jira service desk all users in service desk get alerted. So to correct this we made the email address with service desk a group. Now not everyone gets an email but the service desk does not ingest the request.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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