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Will I be informed when admin accepts Jira Service Desk app request

Hi there, 

My administrator accepted a request on starting Service Desk app - but I didn't get any status on that.  

Even though he said he did accepted the request - I cannot create Service Desk project.

1 answer

Welcome to the Atlassian community! I'm sorry to hear you can't create a Service Desk project.

Can you explain a little more about what you see please?

- Are you able create other project types - business, software?

- Do you receive an error, or do you just not see the option for Service Desk?




Hi Keri, 

At the time I could create only a next-gen project. That option didn't allow me to make it a Service Desk project.
So, as I was granted the administrator role - I could create a classic project where I could find a Service Desk option as a project type.

Sorry for the trouble and thanks for your interest! 



Keri Duthie Atlassian Team Oct 29, 2018

No worries - so glad to hear you can create a project now! 

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