Why limited fields on service desk automation when editing issues

When I add a then clause in automation, the list of fields that can be edited with an issue is only showing the system fields. Why is that and can I change this?

Bildschirmfoto 2017-10-17 um 15.23.09.png

1 answer

0 votes

Hi Carsten,

I can not answer why this particular section is limited to the fields that can be changed.  However there is an existing feature request to improve the number of fields that could be changed here.  Please see JSDSERVER-4258 for details.

Since we do not have an estimate of if or when that feature request might be addressed, if this functionality is something you are looking for, you might have more success with a 3rd party plugin like Automation Lite for Jira or the similarly named Automation Tools for Jira

I hope this helps.


Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

1,181 views 10 13
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you