Why is the customer portal ticket view so small

[Jeremiah Fischer]

What's going on here with the ticket view for a customer viewing tickets submitted by them?

[Jeremiah Fischer · Accepted solution]

My bad. Cache issue. Refresh resolved it.

[Deleted user]

Hi @Jeremiah Fischer ,

It seems to be an on-going issue. Please vote and comment as it helps to push these changes through. This is concerning that a simple UI related issue has not been fixed. 

Unfortunately, you may need to review and test the addon, Refined Theme for JSD.

Fabian Lopez and Gen Blanch discuss the features of it here.

Hope this helps

[Jeremiah Fischer]

Thanks, I'll check it out.

[Maarten Cautreels]

Hi Jeremiah,

i've just checked on our Cloud portal but I don't seem to be able to reproduce this on our end. So it either must be one of the following:

• an issue with your instance (in that case I would advice to get in touch with Atlassian Support)
• an issue with your browser/client (try a different device/browser)
• a configuration that triggers this change (although I can't really figure out what would be the configuration that has this effect)

Hope this helps.

Maarten