Why is hipchat video working sometimes but not others

I am using the hipchat client (Version 4.29.0.732) and for some reason, some people I am able to successfully run video chat with, but others, we cannot conect properly. When it doesn't work, its almost like the the two clients are not connecting properly. The caller just sees it ringing and ringing, the answerer, is able to answer, but is never connected to the video chat.

Please help.

Thanks.
Eric

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