Why is a service desk team member not assignable?

According to permissions for a service desk project I have set up the assignable user has to have the project role of admin or service desk team OR be in the jira-users group. I have a person in the project that is in the jira-users group as well as with the project role of service desk team. But I am unable to assign issues to the person. Is there some other setting around Service Desk that I need to be aware of that is limiting who can be assigned an item?



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As per JSD 2.x only Service desk agents can be assignable users. So you need to add relevant group for "JIRA Service Desk agent access".

You can add it from Admin–> System --> Security – >>  Global Permissions or type gg in JIRA & search for "Global Permissions" in search tab of gg

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