Why is a service desk team member not assignable?

According to permissions for a service desk project I have set up the assignable user has to have the project role of admin or service desk team OR be in the jira-users group. I have a person in the project that is in the jira-users group as well as with the project role of service desk team. But I am unable to assign issues to the person. Is there some other setting around Service Desk that I need to be aware of that is limiting who can be assigned an item?

Thanks,

Jack

1 answer

1 accepted

As per JSD 2.x only Service desk agents can be assignable users. So you need to add relevant group for "JIRA Service Desk agent access".

You can add it from Admin–> System --> Security – >>  Global Permissions or type gg in JIRA & search for "Global Permissions" in search tab of gg

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

50 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot