Why does portal tickets disappear when moving from service desk to a software backlog. We customer created tickets in the portal are generated they appear as designed but when the issue to moved to Development the customer can not see their ticket any longer.
You have almost answered your own question.
A Service Desk portal shows requests from customers. A request is an issue with a layer of extra customer-facing stuff on top.
You are moving an issue from a service desk project to a development project. That means it's no longer a service desk request, because it's in a different place.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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