Why does portal tickets disappear when moving from service desk to a software backlog.

Ron Grant I'm New Here Dec 01, 2017

Why does portal tickets disappear when moving from service desk to a software backlog. We customer created tickets in the portal are generated they appear as designed but when the issue to moved to Development the customer can not see their ticket any longer.

1 answer

1 vote

You have almost answered your own question.

A Service Desk portal shows requests from customers.  A request is an issue with a layer of extra customer-facing stuff on top. 

You are moving an issue from a service desk project to a development project.  That means it's no longer a service desk request, because it's in a different place.

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